JOB TITLE: STUDENT SUPPORT OFFICER
Employer: JOSBEN International College
Location: Peterborough, UK
Salary: £30,000 per annum
Job Type: Full-time | Permanent
About JOSBEN International College
JOSBEN International College is committed to providing a safe, inclusive and supportive learning environment where every student can thrive. We are seeking a dedicated and approachable Student Support Officer to join our team and play a key role in supporting students’ academic progress, wellbeing and overall experience at the College.
The Role
As Student Support Officer, you will be a key point of contact for students, providing practical, pastoral and welfare support throughout their time at the College. You will work closely with academic staff, management, parents/guardians and relevant external professionals to ensure that students receive appropriate support and are able to achieve their full potential.
Key Responsibilities
- Provide day-to-day pastoral and welfare support to students.
- Act as a first point of contact for student concerns, queries and support needs.
- Monitor student attendance, engagement and general wellbeing, identifying concerns at an early stage.
- Support students experiencing personal, social, academic or other barriers to learning.
- Develop positive and professional relationships with students and encourage their independence and confidence.
- Liaise with teaching staff and College management regarding student progress, attendance, behaviour and welfare.
- Maintain accurate and confidential records of student support and interventions.
- Signpost or refer students to appropriate specialist services where required.
- Support the induction and orientation of new students.
- Assist international students with settling into College life and understanding College procedures and expectations.
- Help promote positive behaviour, equality, inclusion and a respectful College environment.
- Contribute to student activities, enrichment programmes and initiatives that promote student wellbeing.
- Follow College safeguarding, child protection, health and safety and confidentiality procedures.
- Report safeguarding concerns promptly in accordance with College policies.
- Participate in meetings, training and professional development activities.
- Undertake other reasonable duties consistent with the role.
Person Specification
We are looking for an individual who is:
- Experienced in student services, pastoral support, education, welfare or a related environment.
- Passionate about supporting young people and helping them achieve their potential.
- An excellent communicator with strong interpersonal and active-listening skills.
- Approachable, empathetic, patient and able to build trust with students.
- Well organised, reliable and able to manage competing priorities.
- Confident working independently as well as part of a wider team.
- Able to maintain professional boundaries and handle confidential information appropriately.
- Comfortable dealing with challenging or sensitive situations.
- Knowledgeable about safeguarding and student welfare.
- Competent in using Microsoft Office and other relevant digital systems.
Desirable
- Experience working within a college, school, university or international education setting.
- Experience supporting international students.
- Relevant qualification in education, counselling, youth work, student services, welfare or a related discipline.
- Knowledge of safeguarding procedures and UK education-sector requirements.
- Experience of monitoring attendance and student engagement.
Safeguarding
JOSBEN International College is committed to safeguarding and promoting the welfare of all children, young people and learners. All staff are expected to share this commitment and to comply with the College’s safeguarding and child protection policies.
The successful applicant will be subject to appropriate pre-employment checks, including an Enhanced DBS check, satisfactory references and verification of qualifications and right to work in the UK, as applicable.
What We Offer
- £30,000 per annum
- Full-time, permanent employment
- A supportive and collaborative working environment
- Opportunities for professional development
- The opportunity to make a meaningful difference to students’ educational experience and wellbeing
How to Apply
If you are passionate about student welfare, enjoy working with young people and would like to contribute to a supportive and inclusive college environment, we would love to hear from you.
To apply: Please submit your CV and a covering letter explaining your suitability for the role via this link Vacancy – JOSBEN International College UK OR emailing admin@josbencollege.uk should you need any help.
Closing date: 30th September 2026.
JOSBEN International College
Peterborough, UK
JOSBEN International College is an equal opportunities employer and is committed to creating an inclusive environment for all staff and students.